We want you to be completely satisfied with your purchase—no compromises! If, for any reason, the product isn’t right for you, you have the right to return or exchange it within 14 days of receiving your package.
How do you return a product?
Fill out a return request: Send your return request via email to info@spinest.eu.
Pack the product securely: Place the item back in its original packaging or use your own packaging. Ensure that both the product and its packaging are protected against damage during transit.
Return address:
Important terms for returns:
The returned product must be unused, undamaged, and in its original packaging.
When trying out the product, please ensure it remains in a condition suitable for resale (you may handle and examine the product only to the extent that would be permitted in a physical store).
Direct costs associated with the return are covered by [the buyer / our online store].
A refund for the returned item (including the original delivery fee) will be credited to the original payment account as soon as possible, and no later than 14 days from the date we receive your withdrawal request.
📞 Need help?
If you have any questions regarding your return, please feel free to contact us:
Email: [your-email@store.ee]
Phone: +372 55 617 839 (Mon–Fri 09:00–17:00